Privacy Policy

Last Updated: June 3, 2026

At David & Sarah Sydney, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, place an order, create an account, or contact our customer support team.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following personal information:

  • Full name

  • Shipping and billing address

  • Email address

  • Telephone number

  • Payment information (processed securely through our payment providers and never stored on our servers)

  • IP address

  • Browser and device information

  • Order and transaction history

  • Website usage and browsing behavior through cookies and analytics technologies

We only collect information that is necessary to provide our services and improve your shopping experience.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Processing and fulfilling orders

  • Providing customer support and assistance

  • Sending order confirmations and shipping updates

  • Improving our website, products, and services

  • Preventing fraud and unauthorized activities

  • Complying with legal obligations

  • Sending promotional emails and marketing communications when consent has been provided

3. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

  • Performance of a contract (processing your order)

  • Your consent (such as marketing communications)

  • Compliance with legal obligations

  • Legitimate business interests, including fraud prevention, security, and service improvements

4. Sharing Information with Third Parties

To provide our services efficiently, we may share necessary information with trusted third parties, including:

  • Payment providers 

  • Shipping and logistics partners

  • Product suppliers responsible for order fulfillment

  • Website analytics and marketing service providers

  • Fraud prevention and security service providers

All third parties are required to handle your information securely and in accordance with applicable privacy laws.

We never sell, rent, or trade your personal information to third parties.

As some products may be fulfilled by international suppliers, including suppliers located outside the European Economic Area (EEA), your information may be transferred internationally. Appropriate safeguards are implemented to ensure compliance with applicable data protection regulations.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws.

Certain records, including financial and tax-related information, may be retained for up to seven (7) years to comply with legal obligations.

6. Cookies and Tracking Technologies

David & Sarah Sydney uses cookies and similar technologies to:

  • Ensure website functionality

  • Remember your preferences

  • Analyze website performance

  • Improve user experience

  • Support marketing and advertising activities

You can manage your cookie preferences through our cookie banner or your browser settings at any time.

For more information, please refer to our Cookie Policy.

7. Data Security

We take data protection seriously and implement appropriate technical and organizational security measures to protect your personal information against:

  • Unauthorized access

  • Loss or theft

  • Misuse

  • Disclosure

  • Alteration

All transactions on our website are protected through SSL encryption and secure payment processing systems.

While no online transmission can be guaranteed 100% secure, we continuously monitor and improve our security practices.

8. Your Rights

Depending on your location and applicable laws, you may have the following rights:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your personal data

  • Restrict or object to processing

  • Withdraw consent at any time

  • Request data portability

  • Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us at:

info@davidsarahsydney.com

We will respond to all legitimate requests within the timeframe required by applicable law.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies before providing personal information.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our business operations, legal requirements, or industry standards.

Any updates will be posted on this page with a revised "Last Updated" date.

11. Contact Information

David & Sarah Sydney

Email:  info@davidsarahsydney.com

For privacy-related questions, requests, or concerns, please contact our customer support team.