Shipping & Delivery Policy

Last Updated: June 3, 2026

At David & Sarah Sydney, we are committed to delivering your order as efficiently and securely as possible. Please review the information below regarding our shipping and delivery process.

1. Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please note that processing times may be slightly extended during peak seasons, holidays, or promotional periods.

2. Estimated Delivery Times

After dispatch, most orders are delivered within:

1–7 business days

Delivery times may vary depending on:

  • Destination country or region

  • Local courier services

  • Customs procedures

  • Public holidays

  • Seasonal demand

While we strive to meet all estimated delivery windows, delivery dates are estimates only and cannot be guaranteed.

3. Shipping Origin

To reduce unnecessary waste and improve operational efficiency, some products may be shipped directly from our international fulfillment partners.

This fulfillment model allows us to offer a wider range of products while maintaining competitive pricing and reducing excess inventory.

Depending on your country of residence, customs duties, import taxes, or other local fees may apply and remain the responsibility of the customer where required by local regulations.

4. Shipping Costs

Shipping costs are calculated at checkout and may vary based on:

  • Delivery destination

  • Package size and weight

  • Selected shipping method

  • Promotional offers that may apply

The final shipping cost will always be displayed before payment is completed.

5. Order Tracking

Once your order has shipped, you will receive a tracking number via email.

Customers are responsible for monitoring shipment progress using the tracking information provided.

Tracking updates are supplied directly by the shipping carrier and may occasionally experience delays.

If you have questions regarding your shipment, please contact our support team at:

info@davidsarahsydney.com

before initiating a payment dispute, chargeback, or refund request.

In most cases, delivery issues can be resolved quickly through our customer support team.

6. Delivery Responsibility

Customers are responsible for providing accurate shipping information during checkout.

If an incorrect address has been entered, please contact us as soon as possible.

Once an order has entered fulfillment or has been shipped, we may not be able to modify the delivery address.

When tracking information confirms successful delivery to the address provided during checkout, responsibility for the package transfers to the recipient.

If you believe a delivered package is missing, we recommend:

  • Checking with household members

  • Contacting neighbors

  • Contacting the local delivery carrier

  • Checking any designated safe delivery locations

7. Delayed Deliveries

Occasionally, shipments may experience delays that are beyond our control.

Common causes include:

  • Customs inspections

  • Severe weather conditions

  • Carrier disruptions

  • Public holidays

  • High shipping volumes

Such delays do not automatically qualify for refunds or order cancellations.

Our support team will gladly assist in tracking and investigating delayed shipments whenever necessary.

8. Lost Packages

If tracking information shows no movement for an extended period or your package appears to be lost, please contact us immediately.

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

Resolution options may include:

  • Replacement shipment

  • Store credit

  • Refund (where applicable)

Each case is reviewed individually.

9. Contact Information

David & Sarah Sydney

Email: info@davidsarahsydney.com

If you have any questions regarding shipping, delivery, or tracking updates, our customer support team will be happy to assist you.