Terms & Conditions

Last Updated: June 3, 2026

These Terms & Conditions govern the use of the David & Sarah Sydney website and apply to all purchases made through our online store.

By accessing our website and placing an order, you agree to these Terms & Conditions, as well as our Privacy Policy, Return & Refund Policy, Shipping Policy, and Cookie Policy.

1. General

These Terms & Conditions apply to all visitors, users, and customers of David & Sarah Sydney.

We reserve the right to modify these Terms & Conditions at any time. Any updates will become effective immediately upon publication on our website.

It is the customer's responsibility to review the most recent version before making a purchase.

2. Product Information

We strive to ensure that all product descriptions, images, pricing, and other information displayed on our website are accurate and up to date.

However:

  • Colors may appear slightly different depending on your device or screen settings.

  • Minor variations in size, material, or appearance may occur.

  • Typographical errors, pricing mistakes, or inaccuracies may occasionally occur.

We reserve the right to correct any errors and update information without prior notice.

No rights may be derived from obvious errors or omissions.

3. Orders & Payment

All orders are subject to availability and acceptance.

Orders will only be processed after full payment has been successfully received.

Available payment methods may vary depending on your country, region, or device.

David & Sarah Sydney reserves the right to refuse or cancel any order if fraudulent activity, unauthorized transactions, or unusual purchasing behavior is suspected.

4. Order Processing & Delivery

We aim to process all orders as efficiently as possible.

Estimated Processing Time:

  • 1–3 business days

Estimated Delivery Time After Dispatch:

  • 1–7 business days depending on destination and shipping conditions

Some products may be shipped directly from our international fulfillment partners.

While we make every effort to meet estimated delivery timeframes, delays may occasionally occur due to:

  • Customs inspections

  • Carrier disruptions

  • Public holidays

  • Severe weather conditions

  • High seasonal demand

Delivery estimates are provided in good faith and are not guaranteed.

5. Returns, Refunds & Cancellations

Please refer to our Return & Refund Policy for detailed information regarding returns and refunds.

If you need to modify or cancel an order, please contact us immediately after purchase.

While we cannot guarantee changes once fulfillment has begun, our support team will always do its best to assist.

Unauthorized chargebacks or payment disputes initiated before contacting our support team may delay the resolution process.

6. Limitation of Liability

To the maximum extent permitted by applicable law, David & Sarah Sydney shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our products or services.

Our total liability for any claim shall never exceed the purchase price paid for the specific product giving rise to the claim.

We are not responsible for delivery issues caused by:

  • Incorrect shipping information provided by the customer

  • Failed delivery attempts

  • Circumstances beyond our reasonable control

7. Intellectual Property

All content displayed on the David & Sarah Sydney website, including but not limited to:

  • Logos

  • Product images

  • Graphics

  • Text

  • Branding

  • Website design

is protected by intellectual property laws and remains the exclusive property of David & Sarah Sydney or its licensors.

No content may be copied, reproduced, distributed, modified, or used without prior written permission.

8. Customer Complaints

We take customer satisfaction seriously.

If you have a complaint regarding an order, product, or service, please contact us at:

info@davidsarahsydney.com

We aim to respond to all inquiries within 5 business days.

To help us investigate product-related concerns efficiently, please include:

  • Your order number

  • A detailed explanation of the issue

  • Clear supporting photographs where applicable

9. Force Majeure

David & Sarah Sydney shall not be held responsible for delays or failure to perform obligations resulting from events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Government actions

  • Customs delays

  • Internet outages

  • Transportation disruptions

  • Labor shortages

  • Public health emergencies

In such circumstances, affected obligations may be suspended for the duration of the event.

10. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws applicable in the country where David & Sarah Sydney operates.

Nothing in these Terms & Conditions shall limit any mandatory consumer rights granted under applicable consumer protection legislation.

Any disputes that cannot be resolved amicably shall be submitted to the competent courts as required by applicable law.

11. Contact Information

David & Sarah Sydney

Email: info@davidsarahsydney.com

For any questions regarding these Terms & Conditions, please contact our customer support team.